Help Center
Answers to common questions about buying and selling on Naybrs.
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Common questions
Getting Started
- Download the Naybrs app or visit naybrs.com and tap 'Sign up'. You can register with your email address or with Google, Apple, or Facebook (for customers). Sellers register with a store code and email.
Selling on Naybrs
- From your seller dashboard, tap 'Add listing', fill in the product details, set your price, and publish. Your listing will be visible to buyers near your location.
- From the seller dashboard, tap 'Go live' and confirm your location. Your business will appear on the map for nearby buyers. Tap 'End session' when you close up.
Buying & Orders
- Open the Naybrs app and the map shows active sellers in your area. Filter by category or search by product name. Tap a pin to see what's available.
Payments & Payouts
- Payouts are processed via Stripe and typically arrive in your bank account within 2-3 business days of a completed transaction.
Account & Settings
- On the web, open Account settings ▸ Security and use 'Change password'. If you can't sign in, use 'Forgot password' on the sign-in screen — we'll email you a code to set a new one.
- Open Account settings ▸ Account and use Delete account, or visit naybrs.com/delete-account for the full policy and the email route. Deletion is permanent.
Returns & Refunds
- Return policies are set by individual sellers. Check the product listing for the seller's return policy. For help with a return, contact the seller through the app or reach us at enquiries@naybrs.com.